FAQs

Kiln dried logs are artificially dried to below 15% moisture, giving a hotter, cleaner burn. Our seasoned logs are stored undercover for over 12 months, averaging under 20% moisture.

Hardwood is denser, burns hotter, and lasts longer, so you’ll use fewer logs.

Softwood lights easily, burns brighter, and is ideal for starting fires.

We recommend starting with softwood, then switching to hardwood for steady heat.

All the logs we sell are ready to burn, so they do not need to be stored in a traditional log store with airflow. They can be kept in a garage or storage box. Logs can also be stored outside; while the external surface may pick up some moisture, the internal part stays dry, which is what matters for burning. That said, the drier you keep your logs, the better they will perform.

The delivery vehicles are sheeted so the bags and loads are covered from the rain. If the logs do get rained on once unloaded it is only the external moisture that is affected and it will easily dry off.

Once the order is received from the website we will text or phone with our soonest availability, if that time/day is not suitable we will arrange a mutually suitable delivery slot. Or speak to us on the phone to book a slot.

Yes, we can deliver a log store and the logs at the same time. We can also deliver up to 6 bulk bags or 3 loose loads with one truck, and can use up to 4 trucks if required.

We are normally only a couple of working days away and will give you a 1 hour timed delivery slot, sometimes we can even deliver the same day! For example we will arrange to be with you on Wednesday between 9-10am.

Kiln dried are force dried and burn hotter and more efficiently, they are recommended for burning on new stoves. Barn dried are naturally dried and will burn for longer but not hotter, they are recommended for open fires and older stoves.

Our Barn dried are around 18% moisture and Kiln dried are around 12% moisture
Anything under 20% is classed as ready to burn.

Our average customer lights there fire 4-5 nights a week, from 5-9pm. In this instance a bulk bag will last 6-8 weeks, if you choose a loose load most people use 1.5 loads a year.

No, payment can be made over the phone or via the website and we can drop off in a suitable place.

We do not charge for the bag as we like to have them returned so we can either re-use or recycle them depending on their condition. We will collect the empty bag when we deliver next time.

Yes. We leave the logs in the bag so they are left nice and tidy when delivered.